Shipping Policy
ORDER PROCESSING
Orders are processed Monday through Friday, excluding public holidays. Please allow 1-2 business days for order processing before your order is shipped. We do not process orders on weekends.
Important: processing time is separate from shipping time. Estimated delivery times below are estimates, not guarantees, and may vary due to carrier delays, customs processing, weather, peak season volume, or other circumstances outside our control.
CUT-OFF TIME
Our daily order processing cut-off time is 5:00 PM. Orders received after this time will be processed the following business day.
COUNTRIES WE SHIP TO
We currently ship to the United States and the United Kingdom. If you are located outside these regions and would like to place an order, please contact us at info@gatherhearing.com before purchasing and we will do our best to accommodate you.
ESTIMATED SHIPPING TIMES
Once your order has shipped, standard estimated delivery is 7-14 business days for both the United States and the United Kingdom. Delivery times are estimates only and not guaranteed.
TRACKING
Once your order has shipped, you will receive an email with a tracking number you can use to monitor your package's status. Please allow 24-48 hours for tracking to become active after shipment. If you have not received a tracking email within 7 business days of placing your order, please contact us at info@gatherhearing.com.
SHIPPING TO MULTIPLE ADDRESSES
We can ship to one address per order. If you would like to send devices to multiple addresses, please place a separate order for each address.
PO BOXES & MILITARY APO/FPO ADDRESSES
We ship to PO Boxes and Military APO/FPO addresses. Please note that shipments to these addresses may take longer than standard estimated delivery times.
CUSTOMS & IMPORT DUTIES
For United Kingdom orders, customs clearance may occasionally cause additional delays or fees depending on local regulations. If your order is affected by an unexpected customs charge, contact us at info@gatherhearing.com within 7 days and include proof of payment, and we will review and reimburse eligible fees where applicable.
WRONG ADDRESS
Please double-check all delivery information before completing your order. If any information is missing or incorrect, contact us at info@gatherhearing.com within 24 hours of placing your order. If the order has already entered processing or shipped, we may not be able to update the address.
LOST OR DELAYED PACKAGES
If your shipment appears delayed or your tracking has not updated for an extended period, please contact us at info@gatherhearing.com and we will assist. If the carrier confirms the package is lost in transit, we will offer a free replacement or refund. If tracking shows "delivered" but you have not received your package, please first check with household members and neighbors and contact the carrier directly. We will assist you throughout the investigation process.
CUSTOMER SUPPORT
Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM. For any shipping-related questions, contact us at info@gatherhearing.com. We aim to respond within 1-2 business days.